Privacy Policy

Our Company
Muluku Cosmetics living is a trademark of Muluku cosmetics limited,
registered and based in the United Kingdom.
Registered Office:
Muluku Cosmetics Ltd
7 Bell Yard,
London, ,
Registered in England and Wales with company registration number  12109673 Date of enforcement: 18.07.2019
Muluku Cosmetics Ltd Terms of Use govern your use of this website; by
using this website, you accept these terms and conditions in full. If you
disagree with these terms and conditions or any part of these terms and
conditions, you must cease to stop using this website. By accessing or using
the Site, you are acknowledging that you have read, understand, and agree,
without limitation or qualification, to be bound by these Terms of Use.
This website uses cookies. By making a purchase from and using this website you
have agreed to these terms and conditions. In addition to this, you consent to
our Amonev’s use of cookies in accordance with the terms of our Privacy Policy.
Please make sure that you have read and understood these terms of use when
using our site. Your statutory rights are not affected by these terms.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to
the following terms and conditions. All orders are subject to availability and
confirmation of the order price.
In order to contract with Muluku Cosmetics Ltd, you must be over 18 years of age and
possess a valid credit, debit card issued by a bank acceptable to us or another
authorised means of payment. Muluku Cosmetics Ltd retains the right to refuse any request
made by you. If your order is accepted, we will inform you by email and we will
confirm the identity of the party which you have contracted with. When placing
an order, you undertake that all details you provide to us are true and
accurate, that you are an authorised user of the credit, debit card or other
payment method used to place your order and that there are sufficient funds to
cover the cost of the goods. The cost of foreign products and services may
fluctuate. All prices advertised are subject to such changes.
Once we have received your order, we will send an email confirmation of your
purchase. It is important that you enter the correct e-mail address when placing
your order. We recommend saving this email in order to facilitate any contact
with customer service you may have in the future. The order confirmation also
serves as guarantee of proof of purchase.
Muluku Cosmetics Ltd understands how important security is to our customers. We therefore
 accept payment online via Stripe and Paypal. You do not have to have a PayPal
account, you can pay through Stripe or PayPal using your debit or credit card. PayPal
uses cutting-edge data encryption, fraud detection tools and all kinds of other
advanced techniques to improve security and is one of the most trusted online
payment systems. PayPal accepts VISA, VISA Electron, MasterCard, Maestro, Solo
and American Express. PayPal services manages all of our banking transactions. Muluku Cosmetics Ltd does not store any credit card numbers.
Our system operates so that once your payment has been processed and cleared,
we will then dispatch your item. Therefore, please ensure you have adequate
funds in your account to cover the order. If we have a problem with your
payment, we will inform you either by email or telephone. It is recommended
that you check your email often and supply a telephone number we can contact
you on easily if the order is urgent, as we may need to contact you before we
can dispatch your order.
All prices shown on the Muluku Cosmetics Ltd website,  are including
Taxes, in accordance with the applicable legislation. In case an order will be shipped to a delivery address outside the EU, please note that the VAT is removed at the checkout or earlier depending on which country the product will
be delivered to.
Please note that in the case of an order shipped to a delivery address outside
the EU, you may be subject to import duties and taxes, which are collected when
the shipment reaches your delivery address. You will be responsible for payment
of such import duties and taxes. It should be noted that Muluku Cosmetics Ltd has no
control over these charges and, since these charges are different for different
countries, Muluku Cosmetics Ltd cannot predict their amount. Muluku Cosmetics Ltd advises you to
contact your local customs office for further information.
Muluku Cosmetics Ltd has the right to adjust prices, involve additional cost and change
product information such as product pictures and offers without notice. The
product images and information texts available reflect the product as much as
possible. We reserve the right for any errors that may appear on the page and
cannot guarantee that all pictures accurately reflect the true appearance of
the products. The pictures may differ depending on the colour settings in your
computer. All pictures should be seen as illustrations only, and do not
guarantee correct appearance and characteristics.
Muluku Cosmetics Limited holds the right to correct incorrect prices on all orders as well as
final sales. If a price is incorrect, this may compel Muluku Cosmetics Ltd to cancel the
purchase and refund any amount paid in the best way. This can be performed at
any time.
Processing time
Once your order is successfully submitted, our warehouse processes your order
the following business day. It is then picked, packed, and despatched. Once it
is on its way to you, you will receive an email notification containing your
tracking information, along with an estimated delivery date. You should receive
your order within 3-5 business days. Packages are not shipped nor delivered on
weekends and local public holidays. In cases where the order has been
despatched, the customer is required to receive the order.
Muluku Cosmetics Ltd ships worldwide. Deliveries are made in cooperation with the postal
services and their partners. It is important that you as a customer carefully
check your products when you receive your shipment in order to verify that the
products are not damaged and are correct. If your product is damaged in
transport, whether the damage is visible or hidden, you must report this as
soon as possible. If you receive your item and see that it is damaged or does
not match the one you ordered, you shall also contact us within 14 days from
receiving the product.
Please note that our delivery times are estimates and may vary due to external
factors outside of Muluku Cosmetics limited and our courier’s control. These factors may
include but are not limited to, extreme weather conditions, technical failures,
customs delays, etc. Whilst Muluku Cosmetics Ltd does not take responsibility in shipment
delays nor damages caused during transportation, we value our customers. You
can track your shipment with the Order Tracking ID but please contact us if you
come across any issues.
In the event you wish to cancel your order, please contact us as soon as
possible. The cancellation is not valid until the customer has confirmed with Muluku Cosmetics
Ltd via email. If we are unable to process the requested cancellation
immediately, usually because the package has already been shipped, we will
contact our courier to have the package returned to our warehouse. Only once
the package has returned to our warehouse, will we be able to process the
If a product has been discontinued, Muluku Cosmetics Ltd has the right to cancel the
purchase and refund the paid amount to the customer. Muluku Cosmetics Ltd will notify the
customer of a replacement or equivalent products if available.
Consumers have the right to return the orders. If for any reason you are
unhappy with them, please contact the Muluku Customer Care team at
before returning your goods and within 14 days of receiving your purchases. The
right applies only in the case that the product and its original packaging can
be returned in the same condition as when received. Return shipping expenses is
covered by the consumer. If consumers use their right to send back an order, they
should contact Muluku Customer Care team in order to get return approved. Once
the team are contacted, they will provide full shipment information and a
prepaid return label, which can be printed and attached to the parcel. Muluku Cosmetics
Ltd does not take responsibility for any items lost during the return shipping.
For any further information please read our Return Policy.
At Muluku, we value customer feedback as this allows us to better serve
you. If there is anything you wish to comment on, whether that be regarding our
product range, website or social media platforms, please get in touch to let us
At Muluku, we aim to serve every customer to the best of our abilities,
however, should anything fall short of satisfaction, please write to us to log
a complaint. Any complaints shall be made to our customer service through our
contact form on the contact page. Please supply the order number and the reason
for complaint and we will get back to you shortly. Defective products returned
to Muluku Cosmetics Ltd should be treated as if they were faultless. It is extremely
important that the product is packaged in such a way that it cannot be damaged
during transit in all types of returns. Muluku Cosmetics Ltd has the right to replace
defective goods with goods of the same model. If the item has been
discontinued, the customer will receive a full refund. In the case that a
returned product has no errors or faults, Mulukus Cosmetics Ltd will send the product back
to the customer.
Privacy Policy
We are committed to protecting your privacy. We will only use the information
that we collect about you lawfully (in accordance with the Data Protection Act
We collect information about you for two reasons: firstly, to process your
order securely, and secondly, to provide you with the best possible ongoing service. We
will not email you in the future unless you have given us your consent. If you
would like further information, please read through our entire Privacy Policy.
Copyright Notice
All content available on Muluku Cosmetics website, including, but not limited to,
text, graphics, logos, button icons, images, audio clips, data compilations,
who own and control all the copyright and other intellectual property rights in
our website and the material on our website; and all the copyright and other
intellectual property rights in our website and the material on our website are
A user may, view pages from our website in a web browser; download pages from
our website for caching in a web browser; print pages from our website; stream
audio and video files from our website; and use our website services by means
of a web browser, which is subject to the other provisions of this notice.
Except as expressly permitted by the other provisions of this notice, you must
not download any material from our website or save any such material to your
computer. You may only use our website for your own personal and business
purposes, and you must not use our website for any other purposes. Except as
expressly permitted by this notice, you must not edit or otherwise modify any
material on our website. You must not republish material from our website
(including republication on another website); sell, rent or sub-license
material from our website; show any material from our website in public;
exploit material from our website for a commercial purpose; or redistribute
material from our website, save to the extent expressly permitted by this notice.
Neither the Content, the trademarks, nor any other portion of the Site may be
used, reproduced, duplicated, copied, sold, resold, accessed, modified, or
otherwise exploited, in whole or in part, for any purpose without Muluku Cosmetics Ltd’s
prior written consent
We take the protection of our copyright very seriously. If we discover that you
have used our copyright materials in contravention of the licence set out in
this notice, we may bring legal proceedings against you, seeking monetary
damages and/or an injunction to stop you using those materials.
User content
The website may include user generated content form for example
social media applications. Muluku Cosmetics Ltd does not claim any ownership in rights in
such content (images, photos and videos etc) and take no legal responsibility
for it. In case you for suspect a violation of copyright, or any other right,
or otherwise is offended by such content, please contact our customer service.
Limitation of Liability
Muluku Cosmetics Ltd will not be liable to any of its website users for any of the
following. Interruption of business; access delays or access interruption to
the; data non delivery, miss delivery, corruption, destruction or other
modification; loss or damages of any sort incurred as a result of dealings with
or the presence of off-site links on the site; computers viruses, system
failures or malfunctions which may occur in connection with your use of the
site, including during hyperlink to or from third party sites; any
inaccuracies, omissions or misleading, false or deceptive statement in content;
or events beyond reasonable control.
Muluku Cosmetics Ltd will not be liable to you whether under the law of contact, the law
of torts or otherwise in relation to the contents of, or use of, or otherwise
in connection with, this website: to the extent that the website is provided
free-of-charge, for any direct loss; for any indirect, special or consequential
loss; or for any business losses, loss of revenue, income, profits or
anticipated savings, loss of contracts or business relationships, loss of
reputation or goodwill, or loss or corruption of information or data. Due to
the differences between each country, our Limitation of Liability we may be
enforced to the maximum extent permitted by applicable law.
You hereby indemnify Muluku Cosmetics Ltd and undertake to keep Muluku Cosmetics Ltd indemnified
against any losses, damages, costs, liabilities and expenses (including without
limitation legal expenses and any amounts paid by Muluku Cosmetics Ltd to a third party
in settlement of a claim or dispute on the advice of MuLUKU cosmetics Ltd legal advisers)
incurred or suffered by Muluku Cosmetics Ltd arising out of any breach by you of any
provision of these terms and conditions, or arising out of any claim that you
have breached any provision of these terms and conditions.
Retention of title
All products remain in Muluku Cosmetics Ltd property until full payment is made.
All frauds are reported to the authorities and Muluku Cosmetics Ltd reserves the right to
cancel the purchase if any suspicion is raised.
Muluku Cosmetics Ltd reserves the right to terminate your account and/or your use of the website at its sole discretion. For example, if Muluku Cosmetics Ltd
suspects that you have breached these Terms of Use. Such termination can be
made without prior notice.
Governing Law and Jurisdiction
If a provision of these terms and conditions is determined by any court or
other competent authority to be unlawful and/or unenforceable, the other
provisions will continue in effect. If any unlawful and/or unenforceable
provision would be lawful or enforceable if part of it were deleted, that part
will be deemed to be deleted, and the rest of the provision will continue in
These Terms of Use, together with all Muluku Cosmetics Ltd Policies, constitute the
entire agreement between Amonev Ltd and User in relation to your use of this
website, and supersede all previous agreements in respect of your use of this
The Muluku Cosmetics Ltd Terms of Use are to be construed in accordance with the law of
England and Wales and in the event of any dispute or claim associated with
these terms and conditions, that dispute or claim shall be subject to the
exclusive jurisdiction of the English courts.
Muluku Cosmetics Ltd may revise these terms and conditions from time to time. Revised terms
and conditions will apply to the use of this website from the date of the
publication. You should therefore periodically visit this page to review the
current terms to which you are bound.
Although we aim to update this website with accurate information including new
or discontinued products, errors can be made. Where a product listed on this
site has been discontinued or is out of stock, we cannot adhere to our
estimated delivery time, you will receive an email and telephone call notifying
you of this.
We also reserve the right to cancel any order where a mistake has been made
with the pricing of a product.
Entire Agreement
The above Terms of Use constitute the entire agreement of the parties and
supersede any and all preceding and contemporaneous agreements between you and Muluku Cosmetics
Ltd. Any waiver of any provision of the Terms of Use will be effective only if
in writing and signed by a Director of Muluku Cosmetics  Ltd.

Updated April 2019


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